Shipping & Delivery Policy

Last Updated: August 2026

1. Overview

Karuna Dham Foundation may provide or arrange for delivery of materials, resources, educational kits, food supplies, medical equipment, or other items related to our programs and initiatives. This policy outlines our shipping and delivery practices to ensure transparency, efficiency, and customer satisfaction. Our commitment is to deliver materials safely and on time to support our mission of community welfare.

2. Delivery Service Areas

We currently deliver within the following areas:

• New Delhi & NCR Region: Including areas within 50 km radius of Pandav Nagar, Patel Nagar, Central Delhi. Immediate and urgent deliveries available.
• Pan-India Coverage: Available for major cities across India through our logistics partners (conditions apply based on order type and size)
• International Delivery: Available upon request and feasibility assessment (subject to customs clearance, import duties, and additional charges)

3. Delivery Timeline & Shipping Duration

Delivery timelines vary based on the type of order, destination, and complexity of materials:

• Local Delivery (within Delhi/NCR): 1-2 business days
• Urgent Local Delivery (same day/next day): Available for emergencies (additional charges may apply)
• Pan-India Delivery: 5-10 business days depending on destination and logistics partner
• International Delivery: 15-30 business days (subject to customs clearance and international carrier schedules)

Note: These timelines are estimates and may be affected by unforeseen circumstances such as weather conditions, natural disasters, public holidays, customs delays, or force majeure events. We will notify you of any significant delays.

4. Shipping and Handling Charges

Shipping charges will be calculated based on the following factors:

• Delivery location (local/national/international)
• Weight and dimensions of items being shipped
• Shipping method selected (standard, express, overnight)
• Fragility or special handling requirements
• Insurance costs (if applicable)
• Distance from our central warehouse in Pandav Nagar

Free Shipping: Free shipping may be offered during promotional periods or for donations above a certain value. You will be informed of applicable charges before confirming your order.

5. Order Processing and Dispatch

Once your order is received:

• Order Confirmation: You will receive an email confirming your order within 24 hours
• Processing: Orders are processed and prepared for shipment within 2-3 business days
• Quality Check: All items undergo quality inspection before dispatch
• Dispatch Notification: You will receive an email with tracking details when your order ships

6. Order Tracking & Shipment Updates

Once your order is shipped, you will receive:

• A tracking number via email to monitor your delivery status
• Expected delivery date and time window
• Real-time updates on shipment status (in transit, out for delivery, etc.)
• Delivery notification upon arrival at your location
• Contact information of the delivery partner for direct communication

7. Delivery Instructions and Requirements

To ensure smooth and successful delivery:

• Provide accurate and complete delivery address including landmark details
• Keep your phone number updated so delivery partners can contact you
• Ensure someone is available to receive the package during the delivery window
• Verify the package contents immediately upon receipt
• Sign the delivery receipt as proof of receipt
• For sensitive items (medical supplies, food), request delivery during specific times

8. Damaged, Defective, or Missing Items

In case of damaged, defective, or missing items upon delivery:

• Report immediately: Within 24 hours of receiving the package
• Provide photographic evidence: Take photos of the damaged item/packaging from multiple angles
• Contact us: Email info@karunadhamfoundation.com with details
• File a claim: We will assist in filing claims with the courier service
• Resolution: Replacement or refund will be processed accordingly within 10-15 business days

9. Failed Delivery Attempts

If delivery fails due to various reasons:

• Incorrect/Incomplete Address: The package will be returned to our facility. You will be contacted to provide corrected address.
• Customer Unavailability: The delivery partner will attempt 1-2 more times. After that, the package returns to our facility.
• Address Unreachable: We will try to find alternative delivery arrangements or initiate a return process.
• Additional Charges: Re-delivery attempts may incur additional shipping charges.
• Contact Us: Please contact us immediately to reschedule delivery and avoid return of your package.

10. Liability and Responsibility

While we take utmost care in packaging and delivery:

• Karuna Dham Foundation is not liable for loss or damage caused by courier services beyond our control
• We will actively assist in filing claims with the delivery partner
• Force majeure: We are not responsible for delays due to natural disasters, weather, political unrest, or other unforeseeable events
• Insurance: Optional insurance can be purchased for high-value items

11. Returns and Exchanges

For returns or exchanges:

• Items must be in original condition and packaging
• Return requests must be made within 7 days of delivery
• Return shipping costs may be borne by the customer (unless due to our error)
• Once received and inspected, processing takes 5-7 business days
• For defective items, return shipping is provided free of charge

12. Special Handling & Delivery Instructions

For special items or requirements:

• Perishable Items (Food/Medical): Require expedited shipping and special packaging with temperature control
• Fragile Items: Require extra cushioning, bubble wrap, and handling care
• Valuable Items: May require signature on delivery and optional insurance
• Rural/Remote Areas: May require longer delivery times and special arrangements

13. Contact Information for Shipping Inquiries

For any shipping, delivery, or logistics-related questions:

• Email: info@karunadhamfoundation.com
• Phone: +91 9355068888
• WhatsApp: +91 9355068888
• Office Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST
• Registered Address: H No 220, G/F Blk A, JJ Colony Pandav Nagar, Patel Nagar, Central Delhi, New Delhi, 110008, India